attachments on messages not downloading

So a couple months ago i accidentally deleted a text message conversation of 5 years, so i reset my phone and got all my data back from my last backup so i ended up not losing anything. but when i did that i noticed all my picture attachments didn’t show up in messages. i knew they were still there because they’re saved on my icloud and i could scroll up and find them in my messages, but i couldn’t access them by clicking “i “ and looking at all of them. it’s annoying because all my conversations are 5+ years old, so i can’t just scroll up to find a picture. just the other day i saw on my messages that all my pictures attachments could be downloaded from icloud but when i went to click it it just went away and then it wasn’t showing up anymore. i don’t know how to get them downloaded onto my phone again? i’m scared to keep trying to click download because then the option keeps disappearing and i really want them back on my phone

iPhone 6s, iOS 13

Posted on Jun 23, 2020 1:21 PM

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1 reply

Jun 27, 2020 11:06 AM in response to jordyn56

Hey there, Jordyn.


Welcome to the Apple Support Communities! Thanks for your question about downloading attachments for your Messages conversations. We'd be glad to look into this in more detail with you.


To get us started, is this the only contact for which this issue is present? Also, is this an iMessage conversation or an SMS conversation? You can tell by the color of the chat bubbles. Green bubbles would mean SMS and blue bubbles would mean iMessage. Also, what version of iOS is currently installed on your iPhone? If it's not running the latest possible, we'd suggest creating a backup and installing the latest update and trying again. Info on both can be found in Update your iPhone, iPad, or iPod touch. You might also consider turning off Low Power Mode when you attempt to sync that info back, as it can limit some functions. This can eb done in Settings > Battery.


Take care.

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attachments on messages not downloading

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