Heart Rate data missing

Question

Level 1

42 points

Heart Rate data missing

I use the Peloton app and during all work outs anywhere from 10 to 30 percent of my heart rate data is missing. I have checked and workout power save mode is turned off. I have the watch tight on my wrist and have the phone in same hand that I wear the watch on. Its a little frustrating at times. The gaps happen at random intervals but the missing data is about 30 seconds long. Both the phone and the watch have been restarted numerous times and both are up to date softwarewise. I'm using a iPhone Xs Max and the AW series 5 GPS only version.

Apple Watch

Posted on Jun 24, 2020 7:04 PM

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Answer 1

Randy-12

Level 7

20,163 points

Jul 20, 2020 7:00 AM in response to verdejt

Is the data in the health app?

Does this happen while using the native Apple workout app instead of the Peloton app?

If the data is showing in the Apple health app and on the Watch then the problem lies with the Peloton app.

You should contact the app developer to see what they say.

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Answer 2

i_rina

Community Specialist

Jun 29, 2020 9:31 AM in response to verdejt

Hello, verdejt!

Thanks for reaching out to the Apple Support Communities! If we're understanding your issue correctly, you are having an issue with your Watch not tracking your heart rate properly. Check out this article for Calibrating your Apple Watch for improved Workout and Activity accuracy. This article will give you steps to take to calibrate your Watch for better tracking. Once that has been done, complete a normal workout to test if the issue is still going on.

Also, take a look at this article for additional information about Your heart rate. What it means, and where on Apple Watch you’ll find it.

Let us know the results and have a wonderful day!

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Answer 3

verdejt Author

Level 1

42 points

Jun 29, 2020 7:30 PM in response to i_rina

The problem isn't HR tracking in general. It has to do with HR tracking in the Peloton App. It seems as if the sampling rate isn't continuous while in a Peloton workout. I've been using the Peloton app for about a month and every workout is missing from 10-30% of the heart rate data. Doesn't matter if I have the phone in my hand that has the watch on it or if I set my phone down right next to me on a indoor exercise. Tonight for instance I did a quick 5 minute indoor cycle workout and 17% of the heart rate data was missing. My watch is on tight and I've done the calibration a couple of times and still have the same results.

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Answer 4

meelia99

Level 1

4 points

Jul 20, 2020 6:51 AM in response to verdejt

The same thing is happening to me with the Peleton app and my Apple Watch. 20-30% of my workouts are missing data even though I can see my heart rate on the app and my watch the whole time. It’s so frustrating and I’m hoping this resolves itself as its a new problem. My earlier workouts a month ago didn’t have this happen. Would love to know if you’ve found a solution!

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Answer 5

verdejt Author

Level 1

42 points

Jul 21, 2020 1:16 PM in response to meelia99

Nope nothing. I've tried a different band that keeps it tight. From what I've read on some older posts (before the last update) it used to work fine but when Peloton released the new update that is when this started happening. From all that I have read Peloton is aware and working on it.

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Heart Rate data missing

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