HomePod Disconnects From iTunes and running different versions of OS

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Level 1

10 points

HomePod Disconnects From iTunes and running different versions of OS

I just got my second Homepod, running in stereo and they sound great.

Whenever I try to play music from my Windows laptop via iTunes connected to the Homepods, the old one would always disconnect after 30 seconds. Now that I have two, the new one stays connected and keeps playing, the old one still drops out after 30 seconds. I did a reset on the old one, reset up and repaired but that doesn't fix the problem - the old one still gets disconnected.

Could it be that my older Homepod is defective and needs to be replaced? Or can anyone suggest a fix for this disconnect problem?

(Aside from that, looking in the Home app, I see the new one is on version 12.1.3, the new one is on version 13.4.6. When I try to do a software update in the Home app, it tells me my Homepod software is up to date.)

Windows, Windows 10

Posted on Jun 25, 2020 8:37 AM

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Answer 1

turingtest2

Level 10

278,055 points

Jun 26, 2020 6:27 AM in response to SpikeHK

Break the stereo pair before trying to update the HomePod running the older version of iOS, then pair them up again after the update.

tt2

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Answer 2

turingtest2

Level 10

278,055 points

Jun 26, 2020 11:00 AM in response to SpikeHK

That the newer device has the older firmware makes sense. It has been in warehouse or a shop disconnected from the Internet while your older device has been able to get each update when released. Try powering the device off and on again. Set up automatic updates in the Home app and you may find it has updated by the morning.

tt2

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Answer 3

SpikeHK Author

Level 1

10 points

Jun 26, 2020 11:39 AM in response to turingtest2

The powering on and off and then switching to automatic updates definitely worked. I flicked updates to on, it spun for a bit and then started downloading 13.4.6 for the newer HomePod. That's one problem solved, anyway. Thanks!

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Answer 4

SpikeHK Author

Level 1

10 points

Jun 26, 2020 9:43 AM in response to turingtest2

Hi @turingtest2 - this is also odd. The older Homepod, the one I've had for a few months, is Version 13.4.6. The newer one, the one I bought this week, is Version 12.1.3. I unpaired them, selected Software Update in the Home app, but I get "Your HomePod software is up to date." I don't understand what's happening here at all. I guess I'll have to call Apple Support unless I get some other suggestions here.

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