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Cd1983 Author

Level 1

4 points

Can't restore ipad pro

Restore iPad screen is on. I tried to restore the iPad pro, by connecting the iPad to a laptop and going to iTunes. I clicked update and restore. The iPad went into recovery mode. Then iTunes said preparing to restore the software on this iPad. It said extracting software, preparing for restore. Then it restarted with a flash of red. Then it said the iPad could not be restored. An unknown error occurred (4013). Now I can't do anything. Please help.

iPad Pro, 13

Posted on Jun 26, 2020 10:19 PM

Best reply

ProustGiulio

Level 10

208,283 points

Posted on Jun 26, 2020 11:34 PM

See this support artcle:--> If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

If the issue still persists, contact Apple Support using this link:--> Get Support

Regards

Giulio

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Can't restore ipad pro

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