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User profile for user: skwasti
skwasti Author
User level: Level 1
4 points

Disabled Apple Account

Hi. I am facing a problem regarding my apple account for last over a month now. Whenever I try to get any application I receive a message saying, “ Your account has be been disabled at apple store and iTunes”.

I would like to know the reason for such action by the store.

secondly I was scrolling through few apps and clicked over one app but didn’t finally bought it but I received a message from my bankers that I had debited an amount of Rs (PKR) 13900/- by apple store. The app name was “Search Family Tree History “. Now once I have not even finally accepted the purchase then how can apple store deduct the amount from my credit card.

I would ask the concerned apple Store authorities to instruct apple finance department for refund of wrongly deducted amount of Rs 13900/- to me since this amount has been billed to me by my bankers. I have neither confirmed nor used this application.


Regards.

iPhone 7 Plus

Posted on Jun 29, 2020 4:54 AM

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User profile for user: donv_the_ghost
donv_the_ghost
User level: Level 9
50,942 points

Posted on Jun 29, 2020 6:34 AM

See 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.”

 

Use the Apple recommended support link above first.

 

You can also Get a call from Apple support to help solve your problem https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

And you can use Apple Support Twitter https://twitter.com/AppleSupport

 

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

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User profile for user: donv_the_ghost
donv_the_ghost
User level: Level 9
50,942 points

Jun 29, 2020 6:34 AM in response to skwasti

See 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.”

 

Use the Apple recommended support link above first.

 

You can also Get a call from Apple support to help solve your problem https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

And you can use Apple Support Twitter https://twitter.com/AppleSupport

 

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

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Disabled Apple Account

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