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I purchased an iPhone 5s for my 12 year old grandchild. The phone is sealed in the box. When I checked the serial number on the support site, I received a message that stated, “It looks like your coverage has expired.” How can that be if it is a new item? Thank you.
D. Bryant
iPhone 5s
The warranty starts on the day of sale from Apple or an Apple Authorized seller. So buying an unused old stock from an unauthorized seller means whomever originally purchased it started the warranty. The resale of it by anyone else, whether it was ever used or not, does not restart the warranty.
If it has been sitting in a box for years, you may also find it needs a new battery to be useful at all. And an iPhone 5s cannot run any version of iOS beyond iOS 12.4.7 (so cat run iOS 13 and will not iOS 14 when it comes out this fall).
The warranty starts on the day of sale from Apple or an Apple Authorized seller. So buying an unused old stock from an unauthorized seller means whomever originally purchased it started the warranty. The resale of it by anyone else, whether it was ever used or not, does not restart the warranty.
If it has been sitting in a box for years, you may also find it needs a new battery to be useful at all. And an iPhone 5s cannot run any version of iOS beyond iOS 12.4.7 (so cat run iOS 13 and will not iOS 14 when it comes out this fall).
My question is being new old stock, is the phone eligible for Apple Care? I have another one being delivered tomorrow, (an original iPhone SE ). My grandchildren are young so I don’t want to spend a large sum on cellphones.
You bought it from an unauthorized retailer.
The 5s has been discontinued in March of 2016.
Return it and get your money back.
Apple hasn’t sold the iPhone 5S for over 4 years. The fact that it was still in a sealed box would indicate it has been sitting on a shelf somewhere, or has been repackaged after being used.
No.
Apple has not sold that device in over 4 years.
It is not eligible for any warranty.
Thank you.
Thank you so much. Your explanation answered my question.
WARRANTY ON NEW OLD STOCK (IPhone 5s)
