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Level 1

4 points

iPhone 6 unable to access photos & video

Older photos have a “I” and I cannot open them. Can anyone advise about fixing this?

iPhone 6, iOS 12

Posted on Jun 30, 2020 7:25 AM

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Community+ 2024

Level 10

411,142 points

Posted on Jun 30, 2020 8:02 AM

Your original photos are probably stored on iCloud and your internet connection is poor.

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Community+ 2024

Level 10

411,142 points

Jun 30, 2020 8:02 AM in response to Fran700

Your original photos are probably stored on iCloud and your internet connection is poor.

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iPhone 6 unable to access photos & video

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