Apple has failed to deliver my MacBook Pro
I placed an order for a MacBook Pro 2020 .I then received an email saying that the item was out for delivery and I made sure to keep an eye on the door as I knew the item was being delivered. The same morning I received an update saying my order has been delivered after which I called Apple Customer service to find out about the confusion. I have been in touch with them over 15 times and still have not got a proper answer. The DHL says that the item has been delivered and collected by someone with a surname that I don’t even recognise. I have asked both neighbours on both sides. I’m not sure what to do as I am only a student and can’t afford such a loss?