iPhone storage keeps going back to full after deleting many things daily

I have an iPhone XS 64 GB running on the latest firmware (iOS 13.5.1). I also have 200GB of iCloud storage that I use across all my apple devices. I still have over 100GB of free storage left on my iCloud. For the past couple of weeks, my iPhone has repeatingly been telling me that my iPhone storage is full. All my photos are saved in the cloud. I have deleted many and emptied out the recently deleted in my phone. It gave me the option to offload unused apps to iCloud, which freed up 7GB, but then a couple days later it claimed my storage is full again. I also deleted some apps too in hope it would free space. In addition, I cleared my safari history and website data which freed 5 GB, but then the next day my phone storage went back to full. I have deleted conversations and big files, yet theres no help in that. I look at whats using the most memory on my phone storage through the settings app and tried to delete some stuff. I have also deleted some apps and reinstalled them to clear some of those apps memory. I searched many thing online on how to free up memory. It says my system memory is 6.77GB and "Other" is 31.21GB. I noticed that the "Other" section keeps increasing. When I deleted the Safari History and Website data, the "Other" section went down to 27GB then the next day it refilled to 32GB. At this point, I am convinced the phone is trying to fill up my memory with something every time I delete anything. Nothing is working and it is getting frustrating. Can someone help me out with this?

iPhone XS, iOS 13

Posted on Jul 1, 2020 10:11 AM

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Posted on Feb 6, 2021 10:49 AM

I had the same issue, I have been able to solve it. Doing an iphone reset is not strong enough to clear the “others” sometimes.(for whatever reason that is I don’t know)

So this is what I did I backed up and restored my iPhone on iTunes and that was able to wipe the “others” from my storage.

  1. Just run your iPhone on iTunes on your MacBook or windows device
  2. Click on your iPhone
  3. click restore iPhone
  4. There will be an option telling you to back up before restore, if you have done that already just go to restore without back up
  5. When you click on restore iPhone, iTunes will download the software needed to restore your iPhone; this will take a while, it took me like 4 to 5hours probably because of network issues. It may be less depending on how fast your internet is.
  6. When it starts downloading don’t pause or move the phone till it’s finished
  7. When it’s done the software will wipe your phone and restore it to factory reset and that will wipe the “other” storage problem

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115 replies

Jan 25, 2021 11:05 AM in response to mehde112

I have the same issue on iPhone 7 (14.3.) 32 GB, my storage is now over 20 GB and renders it impossible to use, I tried multiple restoring, DFU restore, deleting everything from the iPhone, it does anyway, I now have new one on it´s way and I´m afraid to log in using my current ID as to not spread the data corruption that probably occurs in my current phone. iTunes shows about 8 GB of free space tho.


Can someone tell me if it´s save to use my ID, or if it´s better to create a new one?


Also would appreciate if someone could give me a solution for the iP 7 as it could be used by a relative, but I don´t want to give them buggy phone. Would giving it to a service center work? Can they wipe it somehow, better?


Thanks all,


Best regards

Feb 14, 2021 7:19 AM in response to sinam

sinam wrote:

Dear Mr. Finch,
After reading 7 pages (Actually 6 and a half) of people replying to this discussion There's only one sentence that I can ask you.

PLEASE don't reply if you don't actually know the solution.!!

Let all of us work on it and find a solution if Apple can't.
Thanks!

I know the solution, I have posted it, and it works. As many people who have tried it have posted and confirmed.

Feb 18, 2021 10:58 PM in response to Lawrence Finch

I would respectfully disagree. I purchased icloud 2+ years ago and it worked with my iphone 6s just fine. I bought a new iphone 11 today and have 14.4 on it (the newest, most up to date). I wanted to free up some space and began deleting attachments and apps and now the Other folder has grown in size and my available storage is down 25%.


If the icloud synching were functioning the way it was intended (storing dafa off-device and making it available when you reach for it) then how does this keep happening? I too am tired of seeing you post the same link which, per the posts I have read, have worked for vanishingly few. If your solution were correct I would not be having this problem at all with a brand new device and up to date software. I am super frustrated and other than shutting off icloud--which I am paying for--what reasonablw solution is there?

Mar 27, 2021 12:33 AM in response to mehde112

I recently had the same problem I followed all the steps on buying storage for my phone and then I turn it off and on because i know is not gonna update right away . A day later it says that I need more strange and then again and again it keeps saying I have 63.5GB out of 64GB my question is how ?? If I already bought storage and deleted some stuff off my phone . Someone help !!

Mar 27, 2021 7:05 AM in response to Dulce_bxx

You can’t buy storage for an iPhone; it will never have more than it had when you bought it. What you bought is iCloud storage, which is used for syncing data to other devices and for backing up. See→What's the difference between device storage and iCloud storage? - Apple Support


You will have to free up storage by deleting stuff. Start by going to Settings/General/iPhone Storage to look over what is taking up the most space, and what you can delete.

Apr 30, 2021 3:59 AM in response to mehde112

Good news and bad news - good news is I haven't tried the reset approach mentioned in the trail Bad news is that this is April 2021 and my iPhone XR just started to do the same thing. First, earlier in the week I started getting messages that my memory was filling and that I should export all of my photos to iCloud (at a monthly cost). I didn't and 3 days later my memory is full and the storage status advises sending photos to iCloud. Nope won't do it.


Now, we all know that Apple have been caught out in the past being naughty (iPhones 6, 7 and SE "battery gate") - let's hope this isn't another one.

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iPhone storage keeps going back to full after deleting many things daily

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