problem inst security update

Question

problem inst security update

I have a MacBook Air. I have tried multiple times to install security update 2020-003 10.14.6. However, the update install never finishes, and instead I get a message stating "The network connection is lost. An occurred while installing the chosen updates". I'm not sure why I keep getting this message as the computer is connected to my Wi-Fi network even when the message appears on the screen. Any ideas how to correct this problem and complete the install?

MacBook Air 13″, macOS 10.14

Posted on Jul 1, 2020 11:38 AM

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Answer 1

Top-ranking reply

Leeblue9

Level 1

13 points

Jul 2, 2020 10:23 AM in response to farmerdave2000

I had the same issue you were having. I connected with Apple Support chat.

They suggested that I download this to check for malware problems:

https://www.malwarebytes.com/mac/

I downloaded it and installed the app. I completed the scan (the middle option). I clicked the quarantine button (it did require a restart of the computer to complete the quarantine).

You may have to go into your network proxy because at first I wasn't able to connect to the Apple server to update. (System Preferences > Network > Advanced > Proxy > Deselect any of the proxies checked)

I tried to download the security update again and it was successful.

Good Luck farmerdave2000!

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Answer 2

Old Toad

Level 10

210,627 points

Jul 1, 2020 11:50 AM in response to farmerdave2000

Are you going thru the System/Software Update preference pane for this? If so try downloading and applying the Security Update 2020-003 (Mojave). You shouldn't be affected by dropped connections.