Hi. I recently bought the new 2020 MacBook Air 13.3 inch this past June. However, just during the first week while using the laptop, it would suddenly freeze and reboot. It hasn’t happened since, but just today when watching YouTube it did the same thing, and after that it had been freezing and restarting over and over again. What should I do about this?
MacBook Air 13″, macOS 10.15
Return it to the place of purchase within the first 14 days from the date of purchase for a refund or exchange, no questions asked. Be sure to bring all packaging and the dated receipt. If you purchased it online, then call Apple Support.
Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or call Apple Support for more options.
Contacting Apple Customer and Support Service
"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.] Y
Return it to the place of purchase within the first 14 days from the date of purchase for a refund or exchange, no questions asked. Be sure to bring all packaging and the dated receipt. If you purchased it online, then call Apple Support.
Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or call Apple Support for more options.
Contacting Apple Customer and Support Service
"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.] Y
New MacBook Air 2020 keeps crashing
