Double sound track when using Apple TV

I have an Apple Tv box 4th generation 32G. It works fine with the Netflix app but when watching using the Apple TV app I get two different soundtracks. It doesn't happen with Netflix. Any suggestions?

Apple TV (4th generation)

Posted on Jul 1, 2020 6:56 PM

Similar questions

I dont see the mic icon on up to date apple tv 4k 3rd gen, on songs from apple music sing playlist (same song that i do see the icon on iphone) Any idea how to fix? Thank you!
3232 2
Dolby Atmos Not showing on Netflix App on the labels beside Ultra HD 4K. Hello, does anyone know if Netflix on Apple TV doesn't label the tags correctly? For example, I have recently bought a Bose 900 soundbar and it has Dolby Atmos in it. My problem is when I'm watching a show/movie on Netflix on Apple TV 4k 4th Gen (2021), it doesn't display Dolby Atmos on the content, it shows Dolby Vision, on it. For example the F1 drive to survive is in Dolby Atmos. When I go to my Bose music app it does show that the sound is playing in Dolby Atmos. I'm wondering why it doesn't show the label correctly on Apple TV Netflix App. I currently have the 4th gen Apple TV 4K. 6 Underground Movie shows the labels correctly: Dolby Vision Dolby ATMOS. Some shows/movies are not correctly labeled. Another example is that Dolby Atmos is shown on the TV's Netflix app when I'm watching a show/movie. This is strange that Apple is not displaying the correct labels on the app, it only shows Dolby Vision or Ultra HD 4K. I want the Apple to correctly show Dolby Atmos on the content as well. I just want to know if this is an app glitch or some kind of issue on my end. But my Bose Music app does show It's playing in Dolby Atmos.
19894 28
TVOS 16 won't allow me to click on the "even numbered" songs in my playlists! After upgrading to TVOS 16.0, when playing shared music from my iMac's playlists on my 2nd gen Apple TV 4K (using the "Computers" app, and selecting "Music"), I can no longer directly the select the "even numbered" songs in the playlists queue (i.e., the 2nd, 4th, 6th, etc.) on the Apple TV's screen. This happens whether shuffling the songs in the playlist, or playing them in order. I have tried quitting the app and starting again, choosing different playlists, re-starting the Apple TV, pulling the power plug for 1 minute on the Apple TV and then plugging it back in, and even resetting the Apple TV. Nothing works. The problem has persisted into TVOS 16.1. If I let the current song finish playing, it WILL advance to the next song. BUT, if I try using the Apple TV's remote to swipe to the next ("even-numbered") song on the TV screen, it skips over that song. It only acknowledges the NEXT "odd-numbered" song (i.e., the 3rd, 5th, 7th, etc.) as being "clickable." This happens swiping forward or backwards. Has anyone else had this problem with tvOS16? Any solutions? Apple support is looking into the problem, but has been stumped so far.
1053 4

1 reply

sterling r

Community Specialist

Jul 6, 2020 6:06 PM in response to Catherine4444

Hello Catherine,

Welcome to Apple Support Communities.

It appears you are getting double tracking in audio when using the Apple TV app on your Apple TV, correct? We're here to help you take a look in to that!

First, let's unplug and power off the Apple TV. Reset back up and test. If you issue persist, demo the Apple TV on a different TV to verify if it's audio output on the Apple TV or the TV. Here is a couple articles on these steps:

Play audio in Dolby Atmos or surround sound on your Apple TV

Adjust video and audio settings on Apple TV

If the issue persists, please don't hesitate to post a reply on the thread!

Take Care!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Double sound track when using Apple TV

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up