Onedrive Content Unavailable in iPad Files app

On my iPhone today, I still get the same issue: The list of my files flashes on the screen, then I get Content Unavailable. The folder contents could not be displayed because of an unknown error. Try again. And the Try Again (in blue) repeats the flash of the list and then this message.

Here is the solution: the issue seems to be related to the “Sorting” feature (see video link below). When you are on OneDrive or Google Drive and you Sort the files by either Name, Size, Kind, or Tags, and then you leave the Files App, it stays on that sorting option you last used, and for some reason it won’t recognize the files on those apps the next time you try to access them again, and that’s why gives you the error message. To bypass this issue, do the following: (see video link)

1) - In the Sorting options select Name. Make sure it is in alphabetical order, because the opposite won’t work. (This will not work until you apply step 2)

2) - Go back and Tap again on either OneDrive or Google Drive, and it should now recognize your files again.

I hope this helps. It works for both iPad and iPhone. Hopefully the engineers that have been telling us that nothing is wrong with their apps, will someday figure it out and solve the problem. But at least you can now work around it.

VIDEO https://youtu.be/5CPomVQ28yI

This is happening to me as well. It seems to happen when folders contain over 50 files. I’ve moved files into new folders and kept the count under 50 and seems to work. 51 and over gives me the error. This just started happening so I’m assuming something changed on Apple’s side recently with their file structure. Ive submitted a bug report so we’ll see.

I have the same issue and apparently this is not a new problem. Similar discussion threads exist already from 2019, which gives me little hope on it being solved by Apple, https://discussions.apple.com/thread/250399776

Glad I could help :)

Before responding I checked and One Drive is working just fine through the Files app on my iPad. Have you tried a Forced Restart on your iPad?

Press and quickly release volume up

Then press and quickly release volume down

Then press and hold the power button (keep holding past the swipe to shut down) until you see the Apple Logo, then let go

I am encountering the exact same issue. I can access files through the OneDrive app and Word, but not via the Files app. In fact, my list of docs in Files flashes onscreen for a moment, then is replaced by a “Content Unavailable. The folder contents could not be displayed because an unknown error occurred. Try Again.”

This is taking place on my iPad and my IPhone, both using 10.14 beta 2.

I was suggested to do the following, it actually worked!

"Try resetting iPad's settings in Settings > General > Reset >

Reset All Settings. Be certain you do not select Erase All Content and

Settings as this will erase all of your information. It is a good idea

to perform a backup of your iPad prior to resetting its settings."

@goodoa I tried your suggestion this morning on my iPhone and it worked!!! Going to try it on the iPad as well. Hopefully it continues to work and doesn't just stop for no reason like the last time.

Thank you!!!

Microsoft says the files app is an Apple problem because OneDrive standalone app is working fine. Apple won’t address the problem so looks like if you want to use the files app we’re going to have to go with another service. Mine stopped working late June on my iPhone and early July on my iPad

I may have found a workaround to get it to work. It doesn’t solve the bug, but at least you can make it work. The issue seems to be related to the “Sorting” feature. When you are on OneDrive or Google Drive and you Sort the files by either Name, Size, Kind, or Tags, and then you leave the Files App, it stays on that sorting option you last used, and for some reason it won’t recognize the files on those apps the next time you try to access them again. To bypass this issue, do the following: (see video attached)

1) - In the Sorting options select Name. (It will not work immediately. See step 2)

2) - Tap again on either OneDrive or Google Drive, and it should now recognize your files again.

I hope this helps. It works for both iPad and iPhone. Hopefully the engineers that have been telling us that nothing is wrong with their apps, will someday figure it out and solve the problem. But at least you can now work around it.

VIDEO https://youtu.be/5CPomVQ28yI

Hi,

I recently started having the same issue with my iPad 11” Pro 2020 model with Dropbox within the Files app. The Dropbox app works perfectly fine, as does the iPhone Files app when accessing Dropbox. This began randomly after months of working. How do we fix this Apple?