Frozen Black Screen

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Level 1

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Frozen Black Screen

I tried to update my Macbook Air and the screen has gone black with the mouse frozen and I don’t know how to shut it down or restart it or anything. Even when I close it it doesn’t turn off. Can someone please help?

MacBook Air

Posted on Jul 5, 2020 10:49 AM

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Answer 1

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Kappy

Level 10

361,849 points

Jul 5, 2020 11:27 AM in response to katiepark9

Press and hold down the Power button until the computer shuts down (5-15 seconds.)

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Answer 2

katiepark9 Author

Level 1

8 points

Jul 6, 2020 6:20 AM in response to Kappy

I put my finger on the touch id for 15 seconds and nothing happens. Do I need to hold down any other buttons at the same time?

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Answer 3

Kappy

Level 10

361,849 points

Jul 6, 2020 10:34 AM in response to katiepark9

You need to press down on the key. It should depress unless there is a different shutdown switch. I'm not familiar with the model you have, but that's how it works on my 2018 MBP.

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Answer 4

katiepark9 Author

Level 1

8 points

Jul 7, 2020 6:03 AM in response to Kappy

Ohh I didn’t even realize the touch ID pressed down. Thank you so much lol I feel so stupid. I was struggling.

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Frozen Black Screen

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