music app draining battery with iphone 11, ios 13.5.1

I have an iPhone 11 Pro (7 months old). IOS v 13.5.1. In just the past few days, the Apple Music app has started sucking the life out of my battery. Today, after fulling charging the battery, and using my phone minimally, the battery was down to 25% after 6 hours. The Battery stats page shows that the Music app background activity had used 81% of that.

Since this started happening, I have restarted the Music app, rebooted the phone, uninstalled & re-installed the music app (which also uninstalled all my music). I am not currently playing or downloading any music; but the problem persists. I did not make any significant changes to my phone prior to this happening (although automatic app update is enabled).

iPhone 11 Pro

Posted on Jul 6, 2020 3:58 PM

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Paul Roberts1

Level 1

56 points

Posted on Jul 8, 2020 10:41 AM

Just came off the phone to Apple support. Engineering suggested to make sure that automatic date and time was on. I remembered that in my privacy settings I had toggled off Setting Time Zone years ago. I logged out of the iTunes and app stores, toggled it back on, rebooted the phone, logged back into iTunes and turned sync on and now everything is downloading perfectly.

I’ll keep an eye on the background battery drain as that was a massive issue but it seems to have fixed it.

Since I’ve done this my phone is back to normal - no excessive background activity draining the battery.

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20 replies

Ath9

Level 1

29 points

Jul 8, 2020 11:41 AM in response to Paul Roberts1

Thanks very much for this - it appears to have fixed the issue I’ve had for around a week - unable to download more than a handful of songs at a time, before seeing the eternal spinning circles and needing to restart the iPhone.

”Setting Time Zone” was already toggled on for me, so I switched it off, logged out of the App Store (this appeared to sign me out of the iTunes Store as well), switched the setting back on and restarted the device, into Music which began syncing, and once finished, I’m now successfully downloading playlists of several hundred songs without issue.

Jul 7, 2020 4:13 PM in response to nebula_84

After you did this are you able to download songs as well? I haven’t been able to download anything and the Music app has been constantly draining my battery.

Jul 7, 2020 5:27 PM in response to Paul Roberts1

Downloading music also seems to be working fine for me

lanky44

Level 1

12 points

Jul 8, 2020 12:36 PM in response to v2nn2e

Thank you doing these steps has resolved it for me to :)

tedd4u2

Level 1

15 points

Jul 15, 2020 5:36 PM in response to Folsom

What worked for me was

Turn off "Settings > iTunes & App Store > Automatic Downloads"
Force restart (Vol up, Vol down, hold power until Apple logo appears)
Turn "Settings > iTunes & App Store > Automatic Downloads" on and off again. (I left it on for 10 seconds then turned it back off)

No idea why #3 was required but after #2, the phone started getting very hot again immediately.

Hope it works for at least some of you. I didn't want to go through the hassle of some of the other fixes so I'm glad this worked. Also hope my battery was not damaged permanently as I struggled with this for 2 weeks.

My gear:

brand-new (2 weeks) iPhone SE 2020 128GB
iOS 13.5.1
Apple Music
iTunes Match (very-long time subscriber -- since it was introduced)
Two connected Apple Watches (original & Series 5)
Phone "Restored" directly from prior phone (iPhone 8). i.e. the new phone-to-phone option

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music app draining battery with iphone 11, ios 13.5.1