Apps crash.

Question

Level 1

5 points

Apps crash.

Hello, today my iPhone XR started behaving in a strange manner. After unlocking the phone, I tried to open Spotify but the app crashed. (It opened and closed itself immediately.) Also, when I tried to open PUBG Mobile, the same thing happened. I restarted my iPhone but these two apps still can’t get opened. I also deleted Spotify and reinstalled it, but the app still won’t open. I tried the “reset all settings option”, but nothing seems to help. If someone has had the same issue and would like to share the solution, I would be really thankful.

iPhone XR, iOS 13

Posted on Jul 10, 2020 4:25 AM

Reply

Answer 1

Jul 10, 2020 5:02 AM in response to barbaradpereira

I have XR, iOS 13.5.1 and Headspace, Calm, Spotify, Pinterest, Fitbit apps crashing so far this morning. Hard stopped the apps, looked for app updates - none available, reset network settings, soft rebooted, hard rebooted, deleted Facebook (on advice from a Apple user group) and still no luck.

Reply

Answer 2

stedman1

Level 10

264,424 points

Jul 10, 2020 4:49 AM in response to filipsijan

Are you logging into these services using a Facebook ID?

Reply

Answer 3

filipsijan Author

Level 1

5 points

Jul 10, 2020 5:02 AM in response to barbaradpereira

yeah, so now it's obvious that many of us are having the same issue. it's something to do with ios 13.5.1. I hope they solve this soon.

Reply

Answer 4

breborho

Level 1

22 points

Jul 10, 2020 4:33 AM in response to filipsijan

i’m having this exact problem and i’ve come to the conclusion that it’s probably a bug we’re going to have to wait out. it makes me angry though, i can’t get multiple of my apps open that i use every day.

Reply