Problem of backuping to a computer

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Level 1

8 points

Problem of backuping to a computer

Hello my wife has an existing Ipad and Iphone fully set up, having an apple ID, signed in, being used for a year but when I want to get a backup to Mac or a PC I’m notified as they are new. And been asked to set up as a new Ipad/Iphone or restore from an existing backup. No choice of backup shown up.

thx

Bulent

iPad Air 2 Wi-Fi, Cellular

Posted on Jul 10, 2020 7:58 AM

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Answer 1

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QuickPost

Level 10

103,305 points

Jul 10, 2020 12:55 PM in response to besendal

Hello,

Tap on the “Set up as new device” button. This will not erase your device. This will allow you to then create a backup.

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Answer 2

besendal Author

Level 1

8 points

Jul 11, 2020 4:51 AM in response to QuickPost

Ok thx. It worked. 👍🏻

Best,

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Problem of backuping to a computer

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