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Hello--my IMac is freezing during Zoom calls. Sometimes, when I refresh the video, by stopping video and starting video, I can't even see myself when others can. It freezes several times during calls. It is a 2017 IMac, and is updated with Catalina. I have sought some IT support from Apple, but all that was said was tell me to decrease some files. It is still freezing and really troublesome for my work.
iMac 27″ 5K, macOS 10.15
If the freezing is with these two apps then I'd start by contacting Zoom to check their forums for freezing issues in Catalina. The best we can offer is to please do the following:
Please navigate to the Mac App Store and download the free version of EtreCheck OR please click www.EtreCheck.com where you will find the app. Once you have downloaded the free app and created the report please post it as your reply to this message. In order to post it, please use the following link for more detailed instructions on how to correctly include the results:
https://discussions.apple.com/docs/DOC-250000211
We can then look for obvious issues that may be causing your problem.
Video Freezing in Zoom and Doxy
