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Apple Watch

Anyone aware of any issues with the screen not responding and staying black? Appears as if it’s off, won’t light up on touching the screen or pressing either button. Usually comes back on if I take the watch off, but sometimes it can take minutes before it realises it’s still on.?


Had the problem since day one

Apple Watch Series 5, watchOS 6

Posted on Jul 12, 2020 1:43 PM

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Question marked as Top-ranking reply

Posted on Jul 12, 2020 2:23 PM

Try a hard reset. If the issue returns, consult Apple for warranty service regarding the watch.


World-wide Apple Support -

https://support.apple.com/en-us/HT204169


Support by phone, email or chat -

https://getsupport.apple.com/


Apple Support by Twitter -

https://twitter.com/AppleSupport


ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5.1; iPhone 8+, iOS 13.5.1; TV 4th Gen, tvOS 13.4.6;  HomePods, audioOS 13.4.6 and Airport Express w/ Airplay 2

1 reply
Question marked as Top-ranking reply

Jul 12, 2020 2:23 PM in response to Jones3036

Try a hard reset. If the issue returns, consult Apple for warranty service regarding the watch.


World-wide Apple Support -

https://support.apple.com/en-us/HT204169


Support by phone, email or chat -

https://getsupport.apple.com/


Apple Support by Twitter -

https://twitter.com/AppleSupport


ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5.1; iPhone 8+, iOS 13.5.1; TV 4th Gen, tvOS 13.4.6;  HomePods, audioOS 13.4.6 and Airport Express w/ Airplay 2

Apple Watch

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