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When I create a folder for an IMAP's Mailbox, nothing gets created but no error is given

I'm not a Mac-girl, and I probably never will be :) BUT I'm helping out a friend, upgrading his mid 2011 iMac to High Sierra, and switching his POP accounts to IMAP.


This is the problem I encounter: I add the Mailboxes (IMAP) and all seems fine.


When I go to the webmail for that account, I can create IMAP folders and they will show up in Apple's MAIL program.


When I rightclick my Mailbox account in Mail and add a folder, NOTHING happens. No errors. No folders, not even on the IMAP server.


WHY??? :)


Also, I noticed that the sent folders etc are set to INBOX/INBOX/Sent. Why? What's up with the INBOX INBOX statements? I'm really at a loss here :(


Please advise? :)


Thank you!


Devvie

Posted on Jul 12, 2020 2:12 PM

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Posted on Jul 23, 2020 12:22 AM

Devnullius wrote:

Note to self:
https://support.apple.com/nl-nl/guide/mail/mlhlp1227/mac
https://www.computerworld.com/article/2476217/mac-os-x-how-to-fix-apple-mail-by-rebuilding-and-reindexing-the-mailbox.html

Alright, I learned a bit more. In short: it's a provider problem. And mostly it's an Apple Mail problem.


I switched providers and now I don't have the huge syncing problems any longer. The problem, at heart, is how Apple Mail handles Mailboxes (which should equal IMAP folders with a Parent Folder "INBOX"). Read more here https://discussions.apple.com/thread/251610098?answerId=253108233022#253108233022


Remaining question is how to use Apple Mail to create a Mailbox under the email account's INBOX as a true IMAP folder (see my question for that here: https://discussions.apple.com/thread/251612490)

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15 replies
Question marked as Top-ranking reply

Jul 23, 2020 12:22 AM in response to Devnullius

Devnullius wrote:

Note to self:
https://support.apple.com/nl-nl/guide/mail/mlhlp1227/mac
https://www.computerworld.com/article/2476217/mac-os-x-how-to-fix-apple-mail-by-rebuilding-and-reindexing-the-mailbox.html

Alright, I learned a bit more. In short: it's a provider problem. And mostly it's an Apple Mail problem.


I switched providers and now I don't have the huge syncing problems any longer. The problem, at heart, is how Apple Mail handles Mailboxes (which should equal IMAP folders with a Parent Folder "INBOX"). Read more here https://discussions.apple.com/thread/251610098?answerId=253108233022#253108233022


Remaining question is how to use Apple Mail to create a Mailbox under the email account's INBOX as a true IMAP folder (see my question for that here: https://discussions.apple.com/thread/251612490)

Jul 12, 2020 11:25 PM in response to BDAqua

For real? So people that don't know frack from computers are supposed to go to their webmail, login and create folders just so they can organize their email? I sure hope that can't be true!! :( It would be madness...!


Even more, at the moment not even creating the folders through webmail seems to be working for any of my accounts - while I did add a few the other day... :/

Jul 13, 2020 7:04 AM in response to Devnullius

Apple came up with It just works, I've never seen it & do not believe it... why is this forum so huge???


Depends on the Mail provider to a great degree if it's going to work in Mail or not.


If on the Server isn't working then I suspect corruption.


Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

Jul 14, 2020 1:04 PM in response to BDAqua

Been running in Safe Mode for a good day now. After 2 days, in of the folders I created in webmail turned up in Mail. Others are still missing. Also I'm moving local archived emails to one of the folders and it's taking forever. In the webmail client I still can't see any emails arriving and the Status window only says 'downloading messages' (slowly climbing from about 10 this morning to about 100 12 hours later). As far as Mail is considered, all moved mails were moved to the IMAP folder. Webmail disputes this.


I think what's happening is that IMAP synchronization is extremely slow. I've asked the provider if they by any chance use Exchange, but in general their support seems to be at a lost with silly questions and lots of silence... :)


I think it's about time to test Outlook instead. For that I need to reboot into the old HDD, and deactivate Office and transfer the license to the new SSD. I don't dare to quit Mail just yet. Let's see what it does in the morning and I'm still open to suggestions while we wait :)


Thanks!

Jul 14, 2020 11:50 PM in response to Devnullius

Update on:

Also I'm moving local archived emails to one of the folders and it's taking forever. In the webmail client I still can't see any emails arriving and the Status window only says 'downloading messages' (slowly climbing from about 10 this morning to about 100 12 hours later). As far as Mail is considered, all moved mails were moved to the IMAP folder. Webmail disputes this.


Situation is the same, except that the activity monitor now says it's downloading 230 emails instead of the good 100 of yesterday evening. Moving sure works in mysterious ways on Mac OS :)

Jul 15, 2020 11:59 PM in response to Devnullius

Devnullius wrote:


Update on:
Also I'm moving local archived emails to one of the folders and it's taking forever. In the webmail client I still can't see any emails arriving and the Status window only says 'downloading messages' (slowly climbing from about 10 this morning to about 100 12 hours later). As far as Mail is considered, all moved mails were moved to the IMAP folder. Webmail disputes this.

Situation is the same, except that the activity monitor now says it's downloading 230 emails instead of the good 100 of yesterday evening. Moving sure works in mysterious ways on Mac OS :)

Close to 600 messages downloading today... So weird!

Jul 16, 2020 3:32 AM in response to Devnullius

Update: downloading of messages is done (which as far as I can estimate it should mean that moving all local emails to the IMAP's folders went ok).


But now it's panicing time... While Mail says my IMAP folder contains all moved emails, the webmail shows this not to be the case! Where are those messages then?? And even more, other folders I moved emails to previously now appear to be empty in Mail (but are ok when looked at through webmail).


I'm so tired of this ****. If provider doesn't know what to do, I think I'll just jump ahead and take a new hosting provider altogether. I just have to figure out how to migrate the out-of-sync IMAP mailboxes from provider to provider. I might give Outlook a chance before doing that.


Thanks for the help: still open to suggestions...

Jul 23, 2020 10:39 AM in response to Devnullius

It should be done on the Server, it occasionally works from within Mail & even more occasionally long term if done from within Mail.


For real? So people that don't know frack from computers are supposed to go to their webmail, login and create folders just so they can organize their email? I sure hope that can't be true!! :( It would be madness...!

When I create a folder for an IMAP's Mailbox, nothing gets created but no error is given

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