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iPad Pro 2020 screenshot

Why doesn’t my screenshot work? I press the vol up button then top button and either nothing happens or screen goes black. Same issue on my iPhone X. It worked a few times but never again

iPad Pro, 13

Posted on Jul 13, 2020 2:27 PM

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Question marked as Top-ranking reply

Posted on Jul 13, 2020 3:08 PM

Z1——x wrote:

I press the vol up button then top button

You must press them together.


Take a screenshot on your iPad - Apple Support

5 replies

Jul 13, 2020 4:07 PM in response to Z1——x

Screenshot timing of buttons is critical. 


Assuming that your iPad has a Home button - to trigger a screenshot, you simultaneously press both the “top” (Sleep/Wake) button and the Home Button. If the timing isn’t right (simultaneous button push, in practice, is difficult) something other than a screenshot is achieved.


So, to break this down to reliable sequence that consistently works...


1) Press-and-hold the Top Button

2) Press-and-release the Home Button

3) Release the Top Button


Now, press the buttons in the stated sequence - quickly; the screenshot is triggered at (2). After a little practice, the sequence becomes second-nature - and you will trigger a reliable screenshot every time.


I hope this insight and clarification proves to be helpful.

iPad Pro 2020 screenshot

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