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usb c hub gets hot very quickly and then disconnects all the usb devices

I bought the new macbook pro 2020 13inch with 4 usb c ports and I had to buy a usb c hub as well to connect my external monitor, mouse, keyboard and headset


the usb c hub works fine for a few hours and then suddenly the usb devices stop working, although they are powered - I can see their led lights are powered

the external monitor still works


the usb hub at this point is very hot


I tried with 2 different hubs a cheap unbranded one and when that was failing I bought a much more expensive satechi hub(I found this brand from the apple store) - nothing changed


I then tried combinations by removing usb devices for example only monitor + mouse

the usb hub still fails - right now I only have the mouse without the monitor and the hub feels a bit hot

how much power does a mouse need really?

fyi all of these devices worked perfectly on a usb a hub I had for my previous laptop that was a fraction of the price of a usb c hub


I would accept the usb c hub might be faulty if I didn't try with different hubs and combinations

MacBook Pro 13″, macOS 10.15

Posted on Jul 14, 2020 4:32 AM

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Jul 17, 2020 11:16 AM in response to andreasvio

Hello andreasvio,


Thanks for posting in the Community! We understand you are having issues with your usb-c hub losing functionality after a few hours of use. We're sorry this is happening and happy to help. If the issue is a power distribution problem from out Mac, resetting the SMC may correct the problem. Below are instructions on how to do that:


How to reset the SMC of your Mac


Start here and report back if the issue persists so that we may explore other troubleshooting steps.


Thanks!

usb c hub gets hot very quickly and then disconnects all the usb devices

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