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Rinkel Author

Level 1

8 points

small piece of glass broke of the trackpad

Last Friday I bought a new MacBook Pro Touch Bar 2020. Monday, two days later I discovered that in the upper left of the trackpad a small piece of glass, like 2mm was broken off.

immediately we drove back to the shop to ask for advice. They announced that Apple doesn't provide any warranty on the trackpad or on the enclosure. I have to accept my loss.

I have a sour feeling in my mouth. Does a new laptop of this quality breaks so easy?

MacBook Pro with Touch Bar

Posted on Jul 14, 2020 11:24 PM

Best reply

HWTech

Level 9

56,078 points

Posted on Jul 15, 2020 12:08 PM

I've never seen anything like that on any of the Apple laptops I've ever repaired. Usually when a user cracks the trackpad it is much more severe. I'm not even sure how a user could break such a small area like that shown in your picture without having other signs of damage in the area. Without seeing the laptop in person I cannot be sure, but from the photo it looks like a manufacturing defect in the Trackpad glass.

Did you purchase it at an Apple Store or a third party store? Apple lets you return a laptop if you are unhappy with it for any reason and you are well within the return period since it has only been two days. I'm not sure how it works when a third party is involved or when there is a defect/damage like shown.

I would ask to speak with a manager to see if the manager will help you with exchanging the laptop for another one.

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small piece of glass broke of the trackpad

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