I created new ID and password on my Ipad4, but IPad is still using old ID

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Level 1

4 points

I created new ID and password on my Ipad4, but IPad is still using old ID

I spent the last 30 mins resetting my Apple ID and p/w on my iPad4 (using 2-factor verification, etc; Apple accepted all new info)....but the iPAD is still using my old ID and p/w (which I cannot remember !!).

Very frustrating!! Why does my IPad not reset with new info ????

Note: when I go into Settings and click on my name (at top), IPad still requests old info. When I go to Password & Security, I get error message: "Authentication failed, a server error occurred."

PS: My device is simply an IPad4 (obtained 2014) with iOS 10 3.3, fully updated. I did not find this in the dropdown list of devices, so selected mini 4 below.

iPad mini 4 Wi-Fi

Posted on Jul 16, 2020 9:21 AM

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Answer 1

LotusPilot

Level 10

302,246 points

Jul 16, 2020 11:15 AM in response to Harry3814

It’s very difficult to provide a definitive answer as to why you’re experiencing difficulties without understanding that precise steps that you followed - so, perhaps you reviewing these support documents will help you to identify (a) the procedure that you should have followed, and (b) the steps that you should have followed having made any changes:

Change your Apple ID - Apple Support

What to do after you change your Apple ID or password - Apple Support

Comparing what you remember doing - against what you should have done - may identify both the cause and solution.

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Answer 2

Demo

Level 10

166,747 points

Jul 16, 2020 11:20 AM in response to Harry3814

I think that you should pay special attention to the second link that LotusPilot provided. You’re may need to sign out of all Apple Services on your phone and then sign in again everywhere.

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I created new ID and password on my Ipad4, but IPad is still using old ID

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