Facetime calling going to random person instead of me

Hello all, I've researched this question, but found no answer as yet..

My mum has been facetiming me but the call goes to me and another random person.. They have sent her a text to say "who is this? i keep getting missed calls from this number? The text appeared to come from me..

I've contacted this person via their phone number and sent a text; they have not signed in with my apple ID or had a previous phone number of mine. We've all got software updates, and checked how our Facetime is used - ie phone number and email. Mum has re checked the contact number for me in her contact and it is correct.

At first i was worried this was a security breach/risk but now believe it is just a glitch somewhere along the lines. Does anyone have a solution for this as yet?

iPhone 11, iOS 13

Posted on Jul 16, 2020 6:03 PM

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Jul 21, 2020 7:19 AM in response to Ashalee-xx89

Hello Ashalee-xx89,


Thank you for choosing Apple Support Communities!


It sounds as though when someone is calling you using FaceTime there is another recipient that receives the call. You’re in the right place, we’d be glad to assist in seeking a solution.


We understand that you have verified the “You can receive iMessages to and reply from” section of iMessage is correct.


We’d advise deleting the contact with your information that is being used to start the FaceTime call. Once the contact is deleted, we’d advise restarting the iPhone and then creating the contact again and manually entering the phone number and Apple ID details into the Contact.


Below are resources that can help:


Manage and delete contacts on your iPhone, iPad, or iPod touch

Restart your iPhone


If you need further assistance after checking out those resources above, please consider adding the following detail to your reply:



We hope this helps,

Cheers!

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Facetime calling going to random person instead of me

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