"403 Forbidden" message when trying to access getsupport.apple.com

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Level 1

8 points

"403 Forbidden" message when trying to access getsupport.apple.com

Every time I try to start a new support request by clicking a link from the Apple website or visiting getsupport.apple.com, I get a 403 Forbidden error message.

I have read answers to similar questions, and these are the things I've already tried:

Ensuring the URL has no additional text
Made sure device is connected to the internet
Made sure my software and OS is up to date
Checked date and time
Signed out and back in to my Apple ID
Checked System Status
Cleared cache for "All Time"

Nothing has worked. Any suggestions?

MacBook Air 13″, macOS 10.15

Posted on Jul 18, 2020 9:41 AM

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Answer 1

RachT1

Level 5

7,409 points

Jul 18, 2020 9:54 AM in response to dankressman

There's been quite a few reports of this occuring lately.

What country are you in? Just checking, as it can occasionally be due to there being no Apple Support presence in your country.

You can also try restarting your router.

Other ways to contact Apple Support:

You can use the Apple Support app if you have an iOS device.

You can also try contacting Apple Support through Twitter or calling them using the number listed for your country: Contact Apple for support and service

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Answer 2

dankressman Author

Level 1

8 points

Jul 19, 2020 10:53 AM in response to RachT1

Thanks for your reply. I am in the United States. I tried restarting my router, but no luck. I also restarted my MacBook Air again just in case, but no luck.

I am going to try contacting Apple and see if they can help.

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"403 Forbidden" message when trying to access getsupport.apple.com

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