Stuck in boot Loop; Need to save Data

Some of my apps were crashing so naturally I went to do what always works and turned my phone off. For days my phone won't turn back on and it has been stuck in a boot loop. When I got my new phone it selected photos at random to be in icloud, so Im missing many photos from certain days where only one photo is saved, which is super bizarre.

But now I have over a thousand photos not saved and if I cant get my phone out of this loop I am going to lose 3 years of important memories. I have tried everything, but my itunes isn't able to update my phone, possibly because my storage is full. But I'm not ready to give up. Is there any other way I can save my data that wasn't backed up from the boot loop? I can't afford to lose these.

iPhone 8, iOS 13

Posted on Jul 18, 2020 11:05 AM

Top-ranking reply

Joseph_S.

Community Specialist

Posted on Jul 22, 2020 8:29 AM

Hello Appleanon01,

Thank you for using apple Support Communities.

It appears that your iPhone is stuck in a "boot loop", where it will not complete the start process before it restarts again. You are looking for options that will not cause you to lose data as you don't have a current backup. You can take a look at the steps in the following support article:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

While there are no guarantees and we usually do recommend having a current backup before going through this, it shouldn't erase the data. Just make sure that when you get to step 4 you select "Update" from the options.

Best regards.

View in context

Stuck in boot Loop; Need to save Data

Similar questions