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I have installed microsoft 365 onto my new macbook air, but the icons are gray and the powerpoints, excel, won't open

I don't know how to open/activate excel and powerpoint that I have just downloaded via microsoft 365 onto my new macbook air

MacBook Air 13″, macOS 10.15

Posted on Jul 19, 2020 10:32 AM

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Question marked as Top-ranking reply

Posted on Jul 20, 2020 7:01 AM

Contact Microsoft for support with Microsoft products. Excerpted from Contact a third-party vendor - Apple Support:


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I have installed microsoft 365 onto my new macbook air, but the icons are gray and the powerpoints, excel, won't open

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