Unable to update built-in Apps

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Level 1

4 points

Unable to update built-in Apps

I just got a brand new MacBook Pro 2020 2 weeks ago. I ordered it from the apple store (I was not signed into any apple account when I ordered it). As soon as the laptop arrived, I set it up with the same Apple ID that I have been using on my iPhone. Now, 2 weeks later, I have 4 pending updates for apps that came with the laptop (GarageBand, keynote, numbers, and pages) but whenever I tried to update them, I get an error message saying "Unable to update apps that were refunded or purchased with a different Apple ID".

Im very confused - this is a new laptop so no other Apple ID has ever been signed in, and I only have one Apple ID. The apps were pre-installed on my Mac before I ever even logged into my Apple ID, so how are they locked?

Please don't tell me I have to reinstall every single pre-installed app that my MacBook came with.

MacBook Pro 13″, macOS 10.15

Posted on Jul 21, 2020 6:24 PM

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Answer 1

Best reply

Niel

Level 10

728,297 points

Jul 21, 2020 6:31 PM in response to -ayla-

Check the Mac App Store for an option to accept them into your Apple ID; preloaded applications don't have one stored inside them until this is done. Alternatively, delete and redownload those applications as well as iMovie.

If you customized your order to include paid applications such as Final Cut Pro, don't delete those before accepting them into your account.

(182494)

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Answer 2

Eric Root

Level 10

684,219 points

Jul 21, 2020 7:21 PM in response to -ayla-

Adding to the above.

Try going to the App Store Purchases tab or click on your profile and then go to Purchases to see if there is an option to accept the applications with your Apple ID.

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Unable to update built-in Apps

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