Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mac mini 2010, would not complete security update 2020 - 004.10.13.6. Restart would start but would not complete. Screen goes black with visible mouse cusor. Mac has to be turned off with the power button and update would not complete.

Can someone help with this issue?

Please advice!

Mac mini, macOS 10.13

Posted on Jul 22, 2020 9:13 AM

Reply
Question marked as Best reply

Posted on Aug 4, 2020 11:06 PM

Dear all,

Thank you for your advices.

I have erased my system hard drive and did clean install (from bootable USB) of High Sierra. Right after installation I let to run all updates. Security update (2020 - 004.10.13.6) also was successful. My guess is, there was some (unwanted) piece of a software on my Mac that was in conflict with the security update and it wouldn't let it through.

Thank you for your time!

Kind regards.

12 replies
Question marked as Best reply

Aug 4, 2020 11:06 PM in response to BDAqua

Dear all,

Thank you for your advices.

I have erased my system hard drive and did clean install (from bootable USB) of High Sierra. Right after installation I let to run all updates. Security update (2020 - 004.10.13.6) also was successful. My guess is, there was some (unwanted) piece of a software on my Mac that was in conflict with the security update and it wouldn't let it through.

Thank you for your time!

Kind regards.

Jul 24, 2020 10:27 AM in response to MacMini_2010_user

Same problem on 2010 27" i7 iMac

This worked for me


I had to erase and format (APSF) my Startup Volume (Samsung 1TB SSD) reinstall a full new version of High Sierra (the undocumented version 17G66) in Recovery Mode, which brought up some error log which I sent to Apple.


*** Panic Report ***

panic(cpu 2 caller 0xffffff800f2b8220): "a freed zone element has been modified in zone kalloc.4096: expected 0xdeadbeefdeadbeef but found 0xdeadbeefceadbeef, bits changed 0x10000000, at offset 24 of 4096 in element 0xffffff80391d4000, cookies 0x3f0011dd73a016e0 0x53521c4435cb70b"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-4570.71.82.5/osfmk/kern/zalloc.c:1122


High Sierra installed correctly in a second try, which ocurred automatically. The Security Update 2020-004 from the App store then also installed fine. macOS 10.13.6 (17G14019).


I then migrated my old system from the backup disk (not Time Machine) to the iMac. This went smoothly, took some hours though (Firewire 800 Backup drive Lacie d2).


Then the file permissions on my second internal hard drive were totally chaotic. I could not access the files nor change the permissions. I formatted the 2nd internal HD and tried to copy from backup via CCC. This did not change the permissions.

I had to format the 2nd internal drive again. I then copied all files from the backup with drag and drop to the 2nd internal drive. This finally fixed all the file permissions.


Done. 2 days work.

Mac mini 2010, would not complete security update 2020 - 004.10.13.6. Restart would start but would not complete. Screen goes black with visible mouse cusor. Mac has to be turned off with the power button and update would not complete.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.