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I cannot use Microsoft 365 Personal subscription I got from App Store in my Windows 10. Please help?

Dear Apple Support community, 


I have Microsoft 356 Personal subscription (renewed every year). I have installed it and successfully use it in my Mac, but I wanted to use it in my Dell (Windows10). I could not activate it on my Windows10. It gives me the message of "There is a problem with your Microsoft account. To fix this, sign in to account.live.com from a browser." 


So I tried to get into this account.live.com from a browser, but I could not figure out what is the next step to get my office subscription work out in my Windows10. Indeed, I used my yahoo email account to subscribe (using App Store on MAC), and now I don't know how to use this subscription in my Windows10.


Any help please?

MacBook Pro 13″, macOS 10.15

Posted on Jul 23, 2020 4:18 AM

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Posted on Jul 23, 2020 5:09 AM

Thank you, but Microsoft support team asks me to contact Apple support team, since it's the third party (app store) from which I bought the subscription of office 365. I am trying to get hold of Apple support, but no reply so far.


Thank you.

2 replies

I cannot use Microsoft 365 Personal subscription I got from App Store in my Windows 10. Please help?

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