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Rubio4321 Author

Level 1

8 points

Although power is being supplied to my optical drive, my mac is failing to recognise it.

How do I get my iMac to recognise my optical device. Power is being supplied. Have used different ports, cables, etc.

iMac 21.5″, macOS 10.15

Posted on Jul 25, 2020 12:41 AM

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9 replies

Level 9

72,530 points

Jul 25, 2020 8:18 AM in response to Rubio4321

Is the drive connected directly to the computer or is it connected to a US hub first? Most high-demand devices must connect to a computer port and not via any intervening adapters. hubs, keyboards, etc.

If the drive is older, it may need a cleaning to recognize disks. Drive-cleaning disks are relatively cheap and often restore full function to drives that won't mount disks.

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Rubio4321 Author

Level 1

8 points

Jul 25, 2020 7:35 PM in response to Rubio4321

The third CD worked! Thank you to everyone who commented.

John

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Jul 25, 2020 5:34 AM in response to Rubio4321

Go to About This Mac under the Apple icon in menubar, then System Report then check Disc Burning under Hardware to see if Optical Drive is listed.

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Jul 25, 2020 7:05 AM in response to Rubio4321

Go to Preferences in Finder and make sure CD's and DVD's are set to show on desktop.

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Level 7

26,492 points

Jul 25, 2020 3:53 AM in response to Rubio4321

What happens when you insert a disc?

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Rubio4321 Author

Level 1

8 points

Jul 25, 2020 6:22 AM in response to SeaPapp

Thanks for replying.

The disc accelerates for a couple of seconds and then stops. An icon does not appear on desktop.

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Rubio4321 Author

Level 1

8 points

Jul 25, 2020 6:27 AM in response to garyfromrio linda

Yes, thanks for your insight.

The DVD drive is listed under: Disc Burning

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Rubio4321 Author

Level 1

8 points

Jul 25, 2020 6:25 PM in response to garyfromrio linda

Thank you,

The box for CDs, DVDs, and iPods is checked

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Rubio4321 Author

Level 1

8 points

Jul 25, 2020 6:28 PM in response to Allan Jones

Thanks,

The optical drive is plugged directly into the computer. It is new. I have just tried two CDs, I think that I better try a third.

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Although power is being supplied to my optical drive, my mac is failing to recognise it.

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