iPad Air2: wifi does not work normally under IOS13

Hi


I faced the problem (confirmed by access point vendor) that iPad Air2 cannot work with 802.11ac wifi normally. It means if an access point supports 80MHz channel width then Ipad stops exchanging data at some point. Instead I can see that the access point is changing the wifi speed rate constantly attempting to negotiate normal work mode with the iPad. All the time it's happening the iPad displays 100% signal strength, just it looks like it can't download anything - youtube or any other app freezes.

The only workaround that I found was to change access point settings the way it stuck to 40 MHz channel width. Under that condition the Ipad works perfectly, just the speed rate reported by the access point is 400 MBit/s instead of 867 Mbit/s if 80 Mhz would be set.

My internet link is just 100 Mbit/s so you might say 400 Mbit is still OK, but that limitation does not apply only my iPad, it affects all the other devices including HD players, which as you know may consume quite a wide bandwidth. So my question is whether or not anyone esle noticed the same issue on ipad air2 ? Another one - would be good to let Apple know that IOS 13 ruined normal iPad wifi working.

iPad Air 2 Wi-Fi, Cellular

Posted on Jul 27, 2020 3:47 AM

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Jul 27, 2020 4:03 AM in response to ilya_t800

Here is a support page that documents Apple recommended WiFi setup:

Recommended settings for Wi-Fi routers and access points – Apple Support


Whilst WiFi has a set of standards, not all manufacturers of WiFi infrastructure devices (WiFi Routers and Access Points) fully or correctly implement the standards. Wider channel bandwidth settings are often an area where issues will occur - and contrary to popular misconception, often do not improve network performance.


Wider channels result in fewer non-interfering channels - which can be an issue for both your own and neighbouring WiFi networks. Higher throughput performance - and improved range/penetration - can often be realised by using more concurrent streams of lower channel bandwidth.


As your internet connection is the limiting factor for throughput, unless you are attempting high volume data transfer between devices on your local WiFi network, high headline throughput figures for your WiFi is pointless. Consider also that WiFi is a contended connection - that reduces practical throughput where multiple client devices connect to the same WiFi network segment (SSID).

Jul 27, 2020 5:01 AM in response to ilya_t800

Yes, I’m fully conversant with WiFi standards - and equally have optimised many such systems.


My own home-office network utilises three separate network segments (SSIDs), two supporting 802.11ac, one of which is also dual-band for flexibility. For reasons beyond this scope of this discussion, multiple client types are fully supported with excellent stability and throughput; none are using 80MHz (or greater) channels. I am misfortunate in having having a considerable number of neighbouring mixed-mode 5GHz and 2.4GHz networks - and have been successful in maximising performance in a channel constrained environment.


As an engineer, you should appreciate that network optimisation needs to allow for the lowest common denominator - in this case, the oldest device in your device inventory that you wish to fully accommodate on your network.


Technology moves on. Whilst we can maintain backward compatibility with older devices, we often have make a choice. Either we must find a configuration compromise that provides adequate/optimised performance for the full estate - or we eliminate support and retire older hardware. iPad Air2 is still in support - but its WiFi hardware may not be cutting-edge.


Your remainIng options are to contact Apple Support (you’ll find the Contact Support link at top-right of this page) - or you can post feedback to Apple using the appropriate product feedback page:

https://www.apple.com/feedback/


Whilst I am evidently unable to provide advice and guidance that meets you requirement to utilise “wide channels”, I wish you well in finding an acceptable solution to your problem.

Jul 27, 2020 4:26 AM in response to ilya_t800

You correctly observe that 40/80MHz channels are supported - but are not necessarily recommended or offer best overall performance for your environment.


Have you ever come across the concept of Network Optimisation...? Turning-up all settings “to max” doesn’t necessarily produce the best (or an acceptable) result. The trick is to find the best performing settings for your devices and the environment in which it operates.


Consider also that you are likely to be using a WiFi Router/AP that might not be particularly “friendly” with your iPad. Different manufacturers hardware can have significant impact upon compatibility and overall perfomance.


Sorry, but this is the very best overall advice that I can offer. I sincerely hope that you find it to be helpful in producing the best performance for your set of circumstances.


Postscript Edit: I wouldn’t get too hung-up over WPA3. A Security vulnerability has been identified; until effectively patched, WPA2 remains more secure.

Jul 27, 2020 5:29 AM in response to LotusPilot

My home Wifi network consists of 3 access-points with 802.11/k/r/v enabled to support seamless roaming. The network is well optimized to support normal working of all the devices I listed earlier. I did not have any problem until the ipad updated to IOS13. I mean to say it doesn't matter how old the device is (in my case), what matters is that it does support "wide" channels. So we are not talking about adopting an old device with a wish to get it working as the "new" ones. We are considering a well-known case when an update comes up ruining something worked well before. Your opinion is that I must accept the situation as is considering risks related to using "obsolete" devices. In other words I should either purchase new tablet or modify my network to support the "old" one. Doesn't it sound too "apple"?


Regarding Apple support - I hardly believe I would be able to explain them the issue, even if they listen to me. Apple first line support works the way providing that any caller is a dummy (whatever that dummy thinks about him/herself). From my experience calling to support may be helpful only if the product is still covered by the warranty. If it does not - they will only suggest to visit Apple Authorized Service Centre to conduct diagnostics of the device. Apple support is too "user-proof" to report them a problem of 2014's device

Jul 27, 2020 4:03 AM in response to LotusPilot

Thank for your reply. I read the article that you referred to. Here is a quote from it: "For 802.11ac access points, set the 5 GHz band to 20 MHz, 40 MHz and 80 MHz."

As you can see Apple has nothing against using 80 MHz. However at least Ipad Air2 (on IOS13) appears to be not compatible with it. At least it looks like the ipad has issues while negotiating connection when 80 Mhz is enabled in 802.11ac.


The rest access point parameters do match the Apple recommendations, except for WPA3, which is OK for many old device, so I keep WPA2-AES as the only enabled

Jul 27, 2020 4:32 AM in response to LotusPilot

Dear, thanks for replying.


I think you do know that 80 Mhz is not the maximum bandwidth supported at the moment. I don't have a goal to get a super-speed performance on all my wireless equipment. The situation I faced is that ONE device stopped working normally since the last major update. Which in my understanding means the update may have introduced some defects in wifi-driver or wifi chip firmware (I don't know if it was flashed in fact). So in order to get that device working I had to change settings affecting all the rest devices which worked absolutely normal (iphoneX, iphone7, iphone8, apple TV, a variety of laptops, a Smart TV, plus Dune HD player).

Network optimization would be a great approach in case of several devices facing the same issue in my wifi network. Really it would have meant the router problems or environmental issue. To be honest, I'm pretty sure the problem can be fixed by Apple only. I'm an engineer, and I spennt quite a lot of time until I found the workaround. The issue has been confirmed on several APs of different vendors so the problem does not look depending on my router. Just I have no idea how to draw Apple's support attention to this problem. Especially providing the age of the affected device.

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iPad Air2: wifi does not work normally under IOS13

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