You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

juliette156 Author

Level 1

4 points

2013 MacBook Pro OS upgrade emergency

Hi, I need help with my late 2013 MacBook Pro. It was fine and running 10.9.5 Maverick, and I backed up everything on Time Machine, then I tried to install El Capitan and all **** broke loose. Now it can’t find a startup disk at all. I’m terrified that I lost everything. It just keeps trying to install El Capitan, then says it will take 15 min, then stops and says it can’t do it and to restart and try again. I ran Disk Utility doctor and it says nothing is wrong. I tried shutting down and then holding down Control Option R when I turned it back on, and it just keeps trying to start El Capitan. Please help me.

MacBook

Posted on Jul 27, 2020 7:53 AM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,712 points

Posted on Jul 27, 2020 8:56 AM

juliette156 wrote:

Hi, I need help with my late 2013 MacBook Pro. It was fine and running 10.9.5 Maverick, and I backed up everything on Time Machine, then I tried to install El Capitan and all **** broke loose. Now it can’t find a startup disk at all. I’m terrified that I lost everything. It just keeps trying to install El Capitan, then says it will take 15 min, then stops and says it can’t do it and to restart and try again. I ran Disk Utility doctor and it says nothing is wrong. I tried shutting down and then holding down Control Option R when I turned it back on, and it just keeps trying to start El Capitan. Please help me.

If you have backups, then your user data is safe—even in light of your current troubles.

How to reinstall macOS from macOS Recovery - https://support.apple.com/en-us/HT204904

View in context

Similar questions

1 reply