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User profile for user: ashels23
ashels23 Author
User level: Level 1
21 points

imessage pictures showing as a blank text bubble

I recently restored my iPhone 7 plus via icloud because I was having issues with "other storage." While the restore fixed my storage problem, I am running into an issue where some pictures sent to me in my imessage threads are appears only as blue text bubbles. Some had reactions there too - like "heart" thumbs up" etc. as I reacted to the photo when it was sent. The restore brought back a lot of photos I deleted from imessage threads too which I thought was weird. I don't care about that as much as wanting to get the pictures back that are now showing as blank messages.

iPhone 7 Plus, iOS 13

Posted on Jul 27, 2020 8:01 PM

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User profile for user: ashels23
ashels23 Author
User level: Level 1
21 points

Posted on Jul 27, 2020 8:14 PM

messages were stored on icloud and I backed up before I did the restore. The phone was plugged in and connected to my home wifi during the restore. heres a screen shot. both blank bubbles were photos. one showing a thumbs up reaction

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User profile for user: zinacef
zinacef
User level: Level 10
88,425 points

Jul 27, 2020 9:19 PM in response to ashels23

Then if you say the "messages were stored on iCloud" it sounds you were using messages in iCloud - Keep all your messages in iCloud - Apple Support which means they weren't a part of your backup as this is what iCloud backs up - What does iCloud back up? - Apple Support. Therefore, have you tried going to Settings > Messages > switching off briefly then switching back on to see if it'll jumpstart to sync again?

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imessage pictures showing as a blank text bubble

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