I've got a lock screen freezed and after a hard reset on my iphone xs it turned out there is only one language: Russian

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Level 1

8 points

I've got a lock screen freezed and after a hard reset on my iphone xs it turned out there is only one language: Russian

Have no idea how come there is only Russian on my lock screen while the passcode is in English. Is there any way to unlock the phone other than restore from backup? The last backup was from a couple of weeks ago and when I logged in to my icloud from PC idk why there is nothing backuped.

The worst thing is that if it were connected to wifi a new backup could be made but for some reason it is on mobile network where for the sake of traffic saving backing up is restricted.

I can still accept calls.

Maybe there is some workaround on how to add English back to the lock screen?

iPhone XS

Posted on Jul 28, 2020 6:33 AM

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Answer 1

anonyme4321

Level 6

17,263 points

Jul 28, 2020 6:56 AM in response to Anna_DE

You should be able to change the language back to English by following the steps described here: https://support.apple.com/en-us/HT204031

You will have to "guess" the correct position of the buttons since everything will be in russian but I think it's doable and much less of a pain compared to having to restore to an old backup.

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Answer 2

anonyme4321

Level 6

17,263 points

Jul 29, 2020 2:15 AM in response to MrHoffman

Yes unfortunately you will have to perform a factory reset/restore from a backup.

https://support.apple.com/en-us/HT201252

https://support.apple.com/en-us/HT204184

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Answer 3

Anna_DE Author

Level 1

8 points

Jul 28, 2020 8:02 AM in response to anonyme4321

Hey, thanks for the answer. I think I didn't describe the issue good enough.

After hard reset all that I see is this (see screenshot) and Russian is the only language there while the passcode is in English.

Hope very much this can be solved somehow.

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Answer 4

Anna_DE Author

Level 1

8 points

Jul 30, 2020 2:26 AM in response to anonyme4321

Had to perform a factory reset and now there is an issue with "swipe up to get started" thing - it doesn't swipe after 'welcome to iPhone' screen.

Found it's a rather common problem in iOS13/iPhone xs but recovery doesn't help to fix it. At the same time, it doesn't look like a hardware issue.

I've tried already to restore several times already and really frustrated. Do you know what else can be done?

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Answer 5

anonyme4321

Level 6

17,263 points

Jul 28, 2020 8:03 AM in response to Anna_DE

What happens when you click on the globe icon at the bottom left?

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Answer 6

Anna_DE Author

Level 1

8 points

Jul 28, 2020 8:57 AM in response to anonyme4321

There is either this russian keyboard or numbers

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Answer 7

Jul 28, 2020 12:47 PM in response to Anna_DE

You’re headed for a reset and reload, then.

Was this watch purchased used from a third-party?

Are you handling any information that’s considered sensitive?

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Answer 8

Jul 30, 2020 8:25 AM in response to Anna_DE

Contact Apple Support. That this iPhone switched to Cyrillic, won’t reset, and now may have touchscreen issues implies some fairly low-level software or hardware problems. Get Support

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I've got a lock screen freezed and after a hard reset on my iphone xs it turned out there is only one language: Russian

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