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I have iPhone XR.
I am facing unexpected shutdown problem very frequently and that too at the battery level of betweek 45% to 60%.
And my phone bettery health is 96%.
Can any body help me?
iPhone XR, iOS 13
No sir there is no such alerts and now the device shuts down on high battery level i.e. above 90%
I have already tried to reset settings but didn't work then I have resent the phone but still same problem. Phone shut down randomly. And starts only when I plug in the charger.
I don't understand what should I do. Please help me as I have purchased expensive Apple product first time in my life and now thinking that my decision was right to go with well reputed company or not?
No sir there is no such alerts and now the device shuts down on high battery level i.e. above 90%
I have already tried to reset settings but didn't work then I have resent the phone but still same problem. Phone shut down randomly. And starts only when I plug in the charger.
I don't understand what should I do. Please help me as I have purchased expensive Apple product first time in my life and now thinking that my decision was right to go with well reputed company or not?
Welcome to Apple Support Communities KikaniG!
We see you are having some trouble with your device powering off randomly and want to make sure we help get that resolved. When you check the battery health are you seeing any alerts for those shutdowns as well?
Try following the steps in this article under the "Preventing unexpected shutdowns" section: iPhone Battery and Performance
https://support.apple.com/en-us/HT208387
Let us know if the issue continues and we can move forward from there.
Thank you very much for your reply sir.
I have already done the things mentioned in the link but not solved the problem.
Any other ways you can suggest sir....
Please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly
Unexpected shut down iPhone XR at high battery percentage
