iPhone 11 Pro Max keyboard Disappearance Issue

Question

Level 1

8 points

iPhone 11 Pro Max keyboard Disappearance Issue

Hello guys, I have issues with my iPhone 11 Pro Max keyboard. The keyboard keeps disappearing during transition between one app to another and I have to restart the phone before it can appear again. I have updated my phone twice with the latest iOS version and the phone keep having the same keyboard issues. When the keyboard disappear, I won't be able to access it in any other app except I have to restart the phone. My current software version is iOS 13.6. Is there anyone having the same issue?

iPhone 11 Pro Max

Posted on Jul 29, 2020 4:05 AM

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Answer 1

raina_b22

Community Specialist

Jul 31, 2020 4:16 PM in response to Lawman82

Hey there Lawman82!

Based on your post it sounds like you’re having trouble accessing your keyboard while switching between apps on the iPhone. Is that correct? We'll be happy to assist.

Do you have any third-party keyboards installed?

If so, does the issue continue after removing the third-party keyboards?

This article will help: About the keyboards settings on your iPhone, iPad, and iPod touch

Are all of your apps fully updated in the App Store?

If not, the article below can help you update them.

Update apps or use automatic downloads

If you continue to run into complications you can reach out to Apple Support directly to help take a closer look.

Contact Apple Support

Regards.

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Answer 2

candis32

Level 1

4 points

Sep 12, 2020 7:47 PM in response to Lawman82

YES, I just bought mine yesterday (11 pro max) and it's already having issues. Keyboard keeps disappearing and the only way to get it back is to completely shut the phone down. Annoying! Did you get yours resolved?

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Answer 3

Lawman82 Author

Level 1

8 points

Sep 13, 2020 3:46 PM in response to candis32

The problem is not really solve yet, but it’s not frequent as it used to be when I bought the phone newly. I just updated my phone to the latest version and I’ve still trying our few apps to learn more.

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Answer 4

Lawman82 Author

Level 1

8 points

Sep 13, 2020 3:56 PM in response to raina_b22

Hello Raina, thank you for the information. I’m sure the issue of keyboard disappearing on my phone wasn’t cause by a third party keyboard installed on my phone. In fact, I don’t have any on my phone.

However, after the last two updates, the problem is no longer frequent as it used to be, so I’m trying it out for now to see if the updates was able to solve the issue.

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iPhone 11 Pro Max keyboard Disappearance Issue

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