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Level 1

11 points

What do I do if the restoration through iTunes does not work?

I tries to restore and update my iPhone XS through iTunes, but it does not work and I cannot restore it to factory at all. I have the support.apple.com/iphone/restore message on my phone when I plug it into my computer and it will not turn on at all. I tried doing a hard reset and nothing worked. Do I need to get a new phone?

iPhone XS Max, iOS 13

Posted on Jul 29, 2020 10:04 AM

Best reply

KiltedTim

Level 10

197,446 points

Posted on Jul 29, 2020 10:11 AM

If the phone won't power on at all, of course it can't be restored.

Make an appointment at the Genius Bar.

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What do I do if the restoration through iTunes does not work?

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