Can I be refunded for a game where others have been committing fraud?
Hello,
I’ve recently been playing a game where I learned that several of the people who are highly ranked in the game are able to do so because they commit financial fraud with in-app purchases. I have spent a lot of money on this game as I have enjoyed it for the most part. When I noticed some of the cheating taking place months ago, I was berated for questioning the way others were playing. I contacted the game moderators and they told me that they couldn’t do anything. Players made characters that insulted me. They did and said nasty things whenever I entered the game. This left me with the only option to suck up my losses or stick it out. Tonight, I learned that these people not only cheat by dominating rules they break, but also by purchasing fraud. These people will make $.99 cent purchases for the week. They will then purchase a $99 growth pack. They use all of the items in the packs to advance their characters and then request refunds stating that they made an accident. I have contacted the game moderators who do not care. This is a very high-level scheme by people appearing as innocent. The person who orchestrated the whole scheme has maintained a low player profile while her union mates and friends are advancing quickly. How do I address this? Can I get my money back? There isn’t any way I could win the game or grow to that level without cheating, which I refuse to do. How can Apple help me? I’ve put thousands in this game to develop my characters only to learn that others have been scheming for free!!!
iPhone 11 Pro Max, iOS 13