Trying to reset my iphone and chose "Erase All Content and Settings" it has been stuck on "Uploading items to iCloud" saying "About 1 minute remaining..." for an hour

Trying to reset my iphone and chose "Erase All Content and Settings" it has been stuck on "Uploading items to iCloud" saying "About 1 minute remaining..." for an hour. It gives the option to "Skip Backup" but that makes me nervous, even though I did backup my phone before doing that. Is there a way to force it to finish or should I just choose "Skip Backup"?

iPhone 7, iOS 13

Posted on Aug 1, 2020 10:56 AM

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Question marked as Top-ranking reply

Posted on Aug 4, 2020 7:50 AM

Hello miatiaa,


Welcome to Apple Support Communities!


We understand from your question that you are trying to erase your phone. We can certainly help you with this!


We would recommend exiting from that prompt and following the article below, which ensures your device is backed up. When you go to erase your device again you may be presented with the same question but since you just backed up your device, you can choose skip backup.

How to back up your iPhone, iPad, and iPod touch


We hope this is able to resolve your issue. If you have any more questions or this does not resolve your issue, please reach back out on the thread!


Cheers.

2 replies
Question marked as Top-ranking reply

Aug 4, 2020 7:50 AM in response to miatiaa

Hello miatiaa,


Welcome to Apple Support Communities!


We understand from your question that you are trying to erase your phone. We can certainly help you with this!


We would recommend exiting from that prompt and following the article below, which ensures your device is backed up. When you go to erase your device again you may be presented with the same question but since you just backed up your device, you can choose skip backup.

How to back up your iPhone, iPad, and iPod touch


We hope this is able to resolve your issue. If you have any more questions or this does not resolve your issue, please reach back out on the thread!


Cheers.

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Trying to reset my iphone and chose "Erase All Content and Settings" it has been stuck on "Uploading items to iCloud" saying "About 1 minute remaining..." for an hour

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