You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: NDeanM
NDeanM Author
User level: Level 1
11 points

Cannot Print After macOS Catalina 10.15.6 update

My printer can no longer see my MacBook Pro via wifi. Error message: "The printer is not responding."


What I've tried:

  1. Restarting my wifi router.
  2. Restarting the printer
  3. Restarting the MacBook
  4. Re-syncing the printer to the wifi
  5. Checking Image Capture. The device was visible there when the problem started; it isn't now.
  6. Checking System Preferences -> Printers and Scanners (it's there)
  7. Confirming through my wifi router's app that the printer is online, connected to the router and communicating with it, but that no activity is reaching it.


Printer: Canon MX920

System: MacBook Pro running macOS Catalina 10.15.6


Any help or suggestions appreciated. Thanks.



MacBook Pro 15″, macOS 10.15

Posted on Aug 1, 2020 3:57 PM

Reply
Question marked as Top-ranking reply
User profile for user: BDAqua
BDAqua
User level: Level 10
245,177 points

Posted on Aug 1, 2020 9:02 PM

Mac OS X: About the Reset Printing System feature ...


http://support.apple.com/kb/HT1341?viewlocale=en_US


In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

if you hold option and click the "-" tab it resets the printing system.


http://www.macosxhints.com/article.php?story=20031215144430486


Safe Boot from the HD, (holding Shift key down at bootup).

Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

Resetting the printing system in Mac OS X

  1. To use the Reset Printing System feature in Mac OS X, follow these steps:
  2. Choose System Preferences from the Apple menu.
  3. Choose Print & Fax from the View menu.
  4. Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." 
  5.   
  6.  As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.


http://support.apple.com/kb/ht1341

Reboot.

View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: BDAqua
BDAqua
User level: Level 10
245,177 points

Aug 1, 2020 9:02 PM in response to NDeanM

Mac OS X: About the Reset Printing System feature ...


http://support.apple.com/kb/HT1341?viewlocale=en_US


In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

if you hold option and click the "-" tab it resets the printing system.


http://www.macosxhints.com/article.php?story=20031215144430486


Safe Boot from the HD, (holding Shift key down at bootup).

Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

Resetting the printing system in Mac OS X

  1. To use the Reset Printing System feature in Mac OS X, follow these steps:
  2. Choose System Preferences from the Apple menu.
  3. Choose Print & Fax from the View menu.
  4. Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." 
  5.   
  6.  As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.


http://support.apple.com/kb/ht1341

Reboot.

Reply
User profile for user: NDeanM
NDeanM Author
User level: Level 1
11 points

Aug 11, 2020 5:58 PM in response to BDAqua

Resetting didn’t help. The printer was visible to my laptop; the printer was connected to my WiFi (I reconnected it manually to make sure). Try to print, though, and suddenly the printer couldn’t be found. In the end, I had to delete the printer in macOS, wipe it from the WiFi, and then reinstall from scratch. Then it worked. Thanks for the responses and help.

Reply

Cannot Print After macOS Catalina 10.15.6 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up