Problem Moving Email (in Mail App) to different folder

iPhone will not move emails from the inbox to other mailbox folders. The process (clicking the folder icon at the bottom, and then choosing the alternate mailbox folder) all goes as planned with no error message, but will not move email - it will still show up in the inbox and not in the designated folder, as though you had not gone through the other steps. Tried on another phone, and it was working correctly, so thinking it is something specific to this phone.

Posted on Aug 2, 2020 11:31 AM

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Question marked as Top-ranking reply

Posted on Aug 5, 2020 5:29 AM

Hello and welcome to Apple Support Communities jvts60,


We see that you're having an issue with moving mail from your inbox to other mailboxes. We can understand your concern, and we'd be happy to help.


Let's start by having you force close the Mail app, then restart your iPhone. Once you've done this, test to see if the issue remains.


How to force an app to close on your iPhone, iPad, or iPod touch


Restart your iPhone


If the issue remains, remove the account from your iPhone and add it back.


  • Go to Settings > Passwords & Accounts
  • Select the email account that you want to remove
  • Select Delete Account


Add an email account to your iPhone, iPad, or iPod touch


Let us know how this goes.

Have a great day!


1 reply
Question marked as Top-ranking reply

Aug 5, 2020 5:29 AM in response to jvts60

Hello and welcome to Apple Support Communities jvts60,


We see that you're having an issue with moving mail from your inbox to other mailboxes. We can understand your concern, and we'd be happy to help.


Let's start by having you force close the Mail app, then restart your iPhone. Once you've done this, test to see if the issue remains.


How to force an app to close on your iPhone, iPad, or iPod touch


Restart your iPhone


If the issue remains, remove the account from your iPhone and add it back.


  • Go to Settings > Passwords & Accounts
  • Select the email account that you want to remove
  • Select Delete Account


Add an email account to your iPhone, iPad, or iPod touch


Let us know how this goes.

Have a great day!


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Problem Moving Email (in Mail App) to different folder

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