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User profile for user: sebascarrion
sebascarrion Author
User level: Level 1
4 points

My phone is not working. Now the screen shows up just the apple and it doesn't turn it on

My phone is not working. Now the screen shows up just the apple and it doesn't turn it on

I have now a iPhone 11 pro max just a year and is not working as usually.

Just appear the white apple and it doesn't turn in on.




iPhone 11 Pro Max, iOS 13

Posted on Aug 2, 2020 2:50 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,424 points

Posted on Aug 2, 2020 3:09 PM

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).  


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

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Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,424 points

Aug 2, 2020 3:09 PM in response to sebascarrion

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).  


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

Reply

My phone is not working. Now the screen shows up just the apple and it doesn't turn it on

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