You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

cavousier Author

Level 1

4 points

IPhone asking for PUK

I sent my phone in for service and when i put my sim card into the new phone it is locked and needs a PUK code. I have spoken to my carrier and they advised to contact Apple.

Posted on Aug 3, 2020 12:49 PM

Top-ranking reply

Lawrence Finch

Level 10

212,594 points

Posted on Aug 3, 2020 12:53 PM

Only your carrier can provide your PUK (Personal Unlock Key). It is the code needed to unlock the SIM. It has nothing to do with the phone or any software on the phone. Most carriers have a link to your PUK if you log in to their user account management portal. Otherwise you will have to find someone at your carrier who knows what they are doing.

View in context

IPhone asking for PUK

Similar questions