Airpods pro 2D27 issue

It wasn't ever like this I think but, when the new firmware update came out for the Airpods Pro I suddenly felt that the bass in off mode was gone. Like in noise cancellation and transparency it's there and bumping but the moment I switch it to Off like there's no bass I don't know if this is just for my Airpods Pro or if this is a common error. Other than that nothing is wrong with the new firmware update, Noise cancellation is pretty good. Any advice? Thank you.

Posted on Aug 4, 2020 10:04 PM

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Aug 7, 2020 3:14 PM in response to nilejams

Hello nilejams,


Welcome to the Apple Support Community! We understand that you notice a difference in bass level since updating firmware. We're happy to help! There are a couple resources that may help:


If Active Noise Cancellation isn't working as expected on your AirPods Pro


It is also good to make sure the speaker grills are clean. Directions for cleaning below:


How to clean your AirPods and EarPods


Let us know if you need any additional help!


Thanks

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Airpods pro 2D27 issue

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