Refund problem

Help_pleasee Said:

“Refund problem: Hi! I made an in app purchase with my iTunes account and it didn’t go through correctly and it took the money from my account but did not give me my purchase.[...]”

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Wait it Out, or Contact Apple Support:

Even though it reads 48 hours, 3-5 Days is typical, due to the Coronavirus Pandemic. So, either wait it out, or...

Contact Apple Support:

Most certainly, contact Apple Support, asking them where this all stands. They will see this from their end, and will run you through the fix.

Apple Contact Us:

--- Contact Us - Choose Locations

--- USA: 1(800)MY-APPLE

--- Proceed from there as Necessary

NOTE:

Due to the Coronavirus Pandemic, calls are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, thus they have more time on their hands to contact Apple Support. So, it might take a bit longer get through to Apple Support. But, just stay on the line, and someone will be with you. :)

Hello Help_please,

please reference How long refunds from the App Store or other Apple services take!

Help_pleasee Said:

“Thank you, it took longer than that which is why I was concerned, it took about a week and a half but now the refunded money has been added to my account.”

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You are welcome. Glad you got refunded. I’d say it’s no more than due to the Coronavirus Pandemic taking up time, with less Apple Reps on the phone and a high call of volumes. :)

Wow, congrats!! I'm glad that your problem is solved :) Have a nice day with Apple!