I was accidentally disconnected from a chat with Apple Support

How do I reconnect via chat with Apple Support? I was in the process of reinstalling OS and now cannot get them via chat again.



MacBook Pro 15″, macOS 10.13

Posted on Aug 5, 2020 2:39 PM

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2 replies

Aug 5, 2020 3:14 PM in response to jhwblue

We're just other users here, can't help connect to chat, but we may be able to help install...


1. Start up from macOS Recovery

To start up from macOS Recovery, turn on your Mac and immediately press and hold one of the following combinations on your keyboard. Command-R is generally recommended, especially if you never installed macOS Sierra 10.12.4 or later.


Command (⌘)-R Install the latest macOS that was installed on your Mac.

Option-⌘-R Upgrade to the latest macOS compatible with your Mac.

Shift-Option-⌘-R Install the macOS that came with your Mac, or the closest version still available.

  

Release the keys when you see the Apple logo, a spinning globe, or a prompt for a firmware password. When you see the Utilities window, you've started up from macOS Recovery.

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I was accidentally disconnected from a chat with Apple Support

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