Missing attachment "paper clip" icon in Mac Mail

This was asked many times and not resolved.

If there is no Paper Clip icon on a message with attachments then you can't use "Remove Attachments" to remove the attachments and make the message small. You can only delete the message which is usually undesired. As a result your Mailbox just gets huge.


It appears to have happened since Sierra for all POP accounts but is still present in Mojave. does not occur for IMAP accounts.


Has anyone got a fix please or does Apple just not care any more?


Bob

MacBook Pro 13″, OS X 10.11

Posted on Aug 6, 2020 7:13 PM

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Question marked as Top-ranking reply

Posted on Aug 11, 2020 6:05 PM

So I just spent nearly an hour on the phone with Apple Support.


The only solution is to convert your POP account to IMAP. You can create a new account as IMAP and then drag and drop your mail from the POP account to the IMAP account.


The plus is that the problem is fixed but the minus is that the mail stays on the server, which will cause a problem with server space going forward. For the moment I will keep both accounts and use the IMAP but keep the POP to delete from the server.


There is no real chance of the Paper clip issue being fixed for POP.

7 replies
Question marked as Top-ranking reply

Aug 11, 2020 6:05 PM in response to jeremy_v

So I just spent nearly an hour on the phone with Apple Support.


The only solution is to convert your POP account to IMAP. You can create a new account as IMAP and then drag and drop your mail from the POP account to the IMAP account.


The plus is that the problem is fixed but the minus is that the mail stays on the server, which will cause a problem with server space going forward. For the moment I will keep both accounts and use the IMAP but keep the POP to delete from the server.


There is no real chance of the Paper clip issue being fixed for POP.

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Missing attachment "paper clip" icon in Mac Mail

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