Why is my iPhone silencing calls?

After the last iOS update, my iPhone 11 Pro Max (iOS 13.6) has decided to silence calls from any number outside of My Favorites list, and it will also not ring/vibrate when receiving ANY texts, regardless of who they are from. This only appears to happen when the phone is locked.


In settings, "Do Not Disturb" is turned off, but the checkbox under "Silence" is still on (see image). The only choices there are "Silence Always" or "Silence When Phone is Locked." Calls are being allowed from Everyone.


On the phone itself, side switch is up, and volume is at full.




[Re-Titled by Moderator]



iPhone 11 Pro Max

Posted on Aug 7, 2020 6:54 AM

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Posted on Sep 29, 2020 5:06 PM

I finally figured it out! Since the most recent update, it will automatically silence unknown numbers unless you go in to change it. Go to SETTINGS then PHONE then down to SILENCE UNKNOWN CALLERS and CALL BLOCKING AND IDENTIFICATION.

290 replies

Dec 17, 2020 12:03 PM in response to dromanell

I searched on-line today when I just noticed my phone doing the same thing (silencing calls when the phone is locked). I too noticed that there was only the option of silence all or if the phone is locked. This only began a few days ago after the last ios upgrade. A page or so back someone suggested resetting the phone and I did that - didn't change anything. Then I saw someone suggesting exploring the Do Not Disturb settings, scroll to Phone and "Allow Calls From" - my phone is now resetting to only Favorites. I changed it to "Everyone" and it seems to have solved the issue. FYI for the folks who said you have to turn off the Silence unknown callers that is not the case as I still have that activated.

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Why is my iPhone silencing calls?

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